FREQUENTLY ASKED QUESTIONS
We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal.
When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to valheim.shop.
We ship Worldwide with a few exceptions.
We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Please contact our customer support team for further information.
You can see prices in the webshop listed in several currencies. Pick the currency of your liking in the top row. Please note that we process all orders in USD. The money is, however, withdrawn in your own currency from your account.
All prices in the store are displayed without VAT. If you order from a country that collects VAT, the price at checkout will show with added VAT.
For smaller orders we have flat-rate shipping rates, meaning that it does not get more expensive regardless of the size or weight of your order. The easiest way of checking shipping costs is through picking the currency of your liking in the pop up or at the bottom of the page, placing the items of your choosing in the basket and then proceeding to the Checkout. There you can see what the shipping ends up costing.
You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-5 business days. When your order has been shipped, you will receive an email with your tracking number.
Orders are usually delivered within 2-7 days after dispatch.
Please note that deliveries to certain remote locations may take 1 extra day.
We might be able to change your order if it hasn't been shipped yet. Please contact our customer support team as soon as possible and don't forget to include your order number.
When choosing a clothing size, it is always a good idea to measure a similar garment that fits well at home and compare it to the sizing chart of the garment you are considering. The other things you may need to consider are size tolerance, shrinkage and stretching.
ABOUT SIZE TOLERANCE
Our goal is to provide the best fitting clothes possible and to deliver within our stated size tolerances. A size tolerance is the allowable limit of variation in clothing measurements. Minor variation in sizing due to the cutting and sewing process is unavoidable. This makes it virtually impossible to guarantee more precise sizing than within our sizing tolerances. Our general size tolerance is +/- 2.5 cm (1 inch) per measurement, which is an industry standard value.
SHRINKAGE AND STRETCHING
Shrinkage and stretching are not calculated into the sizing tolerance value. Fabrics may shrink or stretch up to 3% when laundered or stretch over time. This is especially true for natural fibers. “Handwash only” clothes on the other hand may be completely ruined if washed in a machine.
You can return any item for a refund within 14 days of receiving your original order. Once our warehouse has received and processed your return we will notify you via email. A new order can be placed at any time.
You can find more information about returns here: Terms & Conditions
If you are experiencing problems in the checkout, please try following actions:
Try with another browser
Try with another device
Empty the cookies in the browser that you are using
This usually solves these kind of problems. If you still are experiencing problems, please contact our customer support team.
If you experience problems when paying with a credit or debit card at the checkout, we recommend you to try following actions:
Use another browser or device
Make sure that your card is open for international payments
Try another card or contact your bank
If you experience problems when paying with PayPal, please contact them.
Start by checking the spam folder of your email.
You might have entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your order number, full name and the date the order was placed.
The tracking number is always included in the dispatch notification sent to you by email. The dispatch notification isn’t sent to you until the order is shipped.
If you haven’t received a dispatch notification, then either the order hasn’t been shipped yet, or the dispatch notification was sent to an email address you haven’t checked. Please look for it in the same email address that was used when the order was registered.
If more than 8 work days have passed since you placed your order, and you still haven’t received a dispatch notification, then the chances are that one or a few items in your order are in production – which would have put your order on hold. An email is usually sent automatically informing about that. Your order will most likely be sent soon – few things require more than a week for us to restock. Would we expect a longer delay, then you’ll be informed, and/or your order will be sent with a back order that’ll be shipped separately.
All orders are fully traceable. An email with your tracking number was sent to you the same day as your order was dispatched. If something were to happen along the way to your order, that delays or prohibits delivery, you will be informed by the shipping agent or our customer service team.
PayPal payments only:
It can take several business days for your e-Check transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from.
U.S. - up to 6 business days
Canada - up to 8 business days
UK - up to 9 working days
Australia - 7-8 working days
Your e-Check payment does not appear in your recipient's balance until the transfer is complete. Please note that we cannot ship your order until we have received the payment.
An e-Check is an electronic payment funded by the buyer’s bank account. With an e-Check, the recipient should receive the money within 3-6 business days.
Both e-Checks and Instant Transfers are ways to pay with your bank account. With an Instant Transfer, the recipient receives the money right away. You only need to have a confirmed U.S. bank account to send an e-Check, but an Instant Transfer also requires a backup funding source such as a credit or debit card registered on your PayPal account.
Before you make a payment, make sure you have enough money in your bank account to cover the e-Check. If there’s not enough money in your bank account, the bank will decline the payment and PayPal will represent it a second time.
You cannot send an e-Check if the Instant Transfer option is available. e-Checks cannot be partially funded by a PayPal balance, so the full amount will always be requested from your bank.
If you’d like to cancel an e-Check after it’s issued, please call your bank. If you’d like to cancel an e-Check that has already cleared, please contact the seller directly to request a refund.